Anaïs
Qualification agentThe "closer". Turns a cold prospect into a confirmed appointment. Identifies the treatment, asks the key questions (medical history, budget, expectations) and sends a full brief to the practitioner.
AI Agents — Aesthetic clinics
60% of online leadsvanish.Every lost patient = €500 to €5,000.
Your practitioners are in the treatment room. The receptionist doesn't answer after 7pm. Leads wait, then leave. Our AI agents qualify, book and follow up with your patients around the clock.
[ The problem ]
After 7pm, nobody answers.Leads go elsewhere.
Most enquiries come in outside business hours — evenings, weekends, when patients are searching online. The receptionist can't answer at 10pm. Web forms go unanswered for 48 hours.
Result: patients contact the competing clinic that responds immediately. And every aesthetic medicine patient represents an average basket of €500 to €5,000.
[ The agent team ]
4 agents managing the patient journey.
Sofia
Booking agentThe "planner". Checks the schedule in real time, offers available slots, books, sends confirmation with pre-treatment instructions and handles automatic D-1 reminders.
Théo
Post-treatment follow-up agentThe "caregiver". Automated post-procedure follow-up: D+1 check-up, D+3 well-being check, D+7 Google review request, D+14 satisfaction review. Detects complications and escalates to the practitioner.
Clara
Retention agentThe "relationship manager". Maximises patient lifetime value: Google reviews, rebooking recurring treatments, birthday offers, referral programme and personalised follow-ups.
[ Architecture ]
One router, four agents.The aesthetic spoke.
Every incoming message is classified in 200 ms by the router. It identifies the patient's intent and routes them to the specialist agent. No message goes unanswered.
Aesthetic Router200 ms
First contact / info requestAnaïs Qualification
Booking or rescheduling an appointmentSofia Booking
Post-treatment question / side effectThéo Follow-up
Review, rebooking, referralClara Retention
Medical emergency / complaint🚨 Human escalation
[ In detail ]
Each agent, in action.
Anaïs The "closer"
Qualification agentTurn a cold prospect into a confirmed appointment.
Conversation example
Mrs Laurent · 22:41Hello, I'd like information about lip injections. How much does it cost?
Anaïs · 3 sGood evening Mrs Laurent! Hyaluronic acid lip injections start from €350. The result depends on the desired volume — natural or more defined?
Mrs Laurent · 22:42More natural, I'm worried it might look overdone.
Anaïs · 2 sThat's the #1 request! Dr Berger specialises in natural-looking results. I'd suggest a free 15-minute discovery consultation — Tuesday at 2pm or Thursday at 10:30am?
Automated actions
Identify the treatmentLip injection, botox, peel, hyaluronic acid, etc.
Qualify the prospectMedical history, expectations, budget, first time or not
Reassure and educateAddress common concerns with empathy and precision
Offer the consultationTwo slot choices — always a choice, never an open question
Send the briefFull patient sheet sent to the practitioner before the appointment
Sofia The "planner"
Booking agentHandle all appointment logistics friction-free.
Conversation example
Sofia · autoYour consultation with Dr Berger is confirmed: Thursday 10:30am, Clinique Esthéa, 47 rue Paradis. Here are the pre-consultation instructions:
Sofia · auto→ Do not take aspirin 48h before
→ Arrive 5 minutes early
→ Bring a valid ID
Sofia · D-1Reminder: your consultation with Dr Berger is tomorrow at 10:30am. Reply OK to confirm your attendance, or suggest another slot.
Mrs Laurent · D-1OK noted, thanks!
Automated actions
Check availabilityReal-time access to the practitioner's schedule
Book and confirmInstant confirmation with address and pre-treatment instructions
Automatic D-1 reminderSMS/WhatsApp the day before — reduces no-shows by 50%
Handle reschedulesRescheduling in 1 message, no need to call reception
Théo The "caregiver"
Post-treatment follow-up agentSupport every patient after their treatment, detect complications.
Conversation example
Théo · D+1Hello Mrs Laurent! How are you feeling after yesterday's injection? Any unusual swelling or pain?
Mrs Laurent · D+1A bit swollen but the doctor warned me. I'm fine!
Théo · 2 sThat's perfectly normal at D+1. The swelling subsides within 48–72 hours. Don't hesitate to reach out if it persists. I'll check in again in 2 days.
Théo · D+7Hello! It's been 7 days since your injection, the final result is starting to show. If you're happy, a Google review would really help us:
Automated actions
D+1 check-upPost-treatment status check, side effect detection
D+3 follow-upWell-being check, answers to recovery questions
D+7 Google reviewRequest at the ideal moment — when the patient sees the result
D+14 reviewFinal satisfaction assessment, transition to retention journey
Practitioner escalationIf complication detected → immediate alert to the doctor
D+1Check-up
D+3Well-being
D+7Google review
D+14Review
Clara The "relationship manager"
Retention agentMaximise the lifetime value of every patient.
Conversation example
Clara · D+30Hello Mrs Laurent! Your lip injection was 1 month ago. Touch-ups are usually done between 6 and 12 months. Would you like us to schedule a follow-up with Dr Berger?
Mrs LaurentYes, why not — around September?
Clara · 2 sNoted! I'll reach out in early September to set the appointment. In the meantime, did you know you can refer a friend? You both get 15% off your next treatment.
Automated actions
Google reviewFollow-up if not yet left, with pre-filled direct link
Treatment rebookingSmart follow-up based on protocol duration (botox 4–6 months, HA 6–12 months)
Birthday offersPersonalised message with a dedicated offer on the day
Referral programme15% off for referrer + referee, automatic tracking
Smart cross-sellComplementary treatment suggestions based on history
[ The patient journey ]
From first message to rebooking.
Every step of the patient journey is automated. No missed messages, no unaddressed no-shows, no missed rebooking opportunities.
D-0 · 10pmAnaïs
First contact
Prospect qualified in 3 messages, brief sent to practitioner
D-0 · 10:02pmSofia
Appointment confirmed
Slot booked, confirmation + pre-treatment instructions sent
D-1Sofia
D-1 reminder
Automatic reminder — no-shows cut in half
D+0
Consultation
The practitioner sees the patient with the full brief
D+1Théo
Post-treatment check-up
Status check, complication detection
D+3Théo
Well-being follow-up
Recovery check, answers to questions
D+7Théo
Google review
Request at the optimal moment — result is visible
D+14Théo
Satisfaction review
Final assessment, transition to retention
D+30Clara
Rebooking follow-up
Next appointment suggestion based on protocol
OngoingClara
Retention
Birthday, referrals, smart cross-sell
[ Connected channels ]
Your patients reach you everywhere.
Patients' preferred channel — instant response 24/7
Website widget
Captures visitors on your clinic website
Confirmations, post-treatment follow-ups and retention sequences
[ The outcome ]
Schedule filled 24/7.No-shows cut in half.
Every lead is qualified in real time, every patient receives personalised follow-up. Your practitioners focus on treatments, not the phone. Patient lifetime value grows through automated retention.
Ready to automate your clinic?
One hour to analyse your patient journey and identify the first agents. Free, no commitment.
[ Other sectors ]