Hugo
Citizen reception agentAnswers recurring questions 24/7 (opening hours, procedures, civil registry, planning, canteen), directs to the right department and sends useful links in 2 seconds.
AI Agents — Local government
City hall reception at 10pm.With nobody behind the desk.
Your residents don't work during town hall hours. An AI agent informs, directs and books appointments 24/7 — on your website, by phone and SMS. Result: 50% fewer calls to the switchboard, zero unanswered questions.
[ The problem ]
The switchboard is overwhelmed.The same questions, on repeat.
70% of calls are about 10 recurring questions: opening hours, procedures, civil registry, planning permits, canteen. Your municipal staff spend 2 hours a day repeating the same answers while complex cases pile up.
Evenings and weekends, residents reach an answering machine. They send an email. The reply arrives 4 days later — sometimes never. Frustration guaranteed.
[ The agent team ]
3 agents serving the residents.
Iris
Guidance & appointment agentBooks appointments with the right municipal officer, pre-processes the case (required documents, context) and sends the notification with directions. No more queues.
Théo
Alerts & registration agentBroadcasts local alerts (weather, road works, events), manages canteen and after-school registrations, tracks road maintenance reports through to resolution.
[ Connected channels ]
Where your residents look for answers.
Town hall widget
Embedded on your municipal website — WCAG AA accessible
Phone
AI-powered switchboard — picks up in 2 rings, 24/7
SMS
Local alerts, appointment reminders and automated confirmations
[ The outcome ]
50% fewer switchboard calls.More time for real work.
Your municipal staff focus on cases that deserve their human expertise. Residents get their answer in 2 seconds, at 10pm just as at 9am. Satisfaction up, switchboard relieved.
Ready to modernise your reception?
One hour to understand your organisation and scope a pilot. Free, no commitment. Data hosted in France, GDPR-native.
[ Other sectors ]